FAQs
The questions that all of us want to know the answer.
1. Choose the product type (t-shirts, Top and shirts)
2. Find the perfect item for you
3. Select your size and add it to the basket
4. You can continue shopping or to process order
5. Now you have to login in or registering (2min)
6. Choose the address which you want your order to be delivered
7. Select a payment method
8. Confirm your order
After you place your order, a confirmation e-mail will be sent to you (within 60 min). You can also follow the status of your order by logging into your account and checking order status.
All orders made through the website are subject to a verification and an acceptance before shipping. We cannot be responsible for any typing errors.
No, you can´t do it on your own. Please contact us and they will take care of your situation.
No, you don’t have that possibility. Please make a new order.
We are here to help you. Speak with us and we will find a solution together.
We will be more than pleasant to help you, please contact us and we will take care of you, exchanging the item or returning your money.
Oops! Please contact our customer service and we will find out what’s going on.
Please contact us and we will fix the situation.
Something went wrong! Contact us and we will take care of you.
No! You can order 1 item or 1000.
Are your prices in Euros? All prices are in euros we only accept payments in this currency. We recommend checking the current exchange rate to know how much will be charged.
OnceaDay® accepts Visa, MasterCard, Paypal. We take security very seriously; we make every effort for you to feel safe shopping with us.
We cannot help you in this matter, please speak with your bank. But before that verify the following details:
-16 digit number on the card;
- 3 digits in the security code;
- expiration date: 4 digit year and 2 digits for the month, without entering "-".
Example: validity of a credit card: February 2014. You should type in: 201402
You will be charged once your order was been dispatched and before you get your order delivered.
Orders shipped to countries outside the EU, or with different tax and customs policies from most of the EU countries, may be subject to taxes, duties and taxes levied in the destination country (import taxes).
You may be subject to import taxes when this shipment arrives in the destination country and additional charges for customs clearance.
OnceaDay® has no control over these charges and it’s not able to make an estimate. Please contact your local customs offices for further information.
This can cause some delays but unfortunately there is nothing we can do to help.
Something very strange happened! Please contact us and we will help you discovering the mystery.
No, you can only use one per order.
It is perfectly safe to insert data from your credit card on any purchase made through OnceaDay® , you’ll be redirected to TheRedunicre® site, where you'll enter your data in a secure and certificated way, and where your, fulfilling the requirements of confidentiality relating to your credit card. All versions of Netscape Navigator or Microsoft Internet Explorer browsers from 3.0 support SSL. Two factors indicate that it is a secure site. In the lower left-hand corner of your browser, you will find the following symbols: Netscape Navigator: a key / Microsoft Internet Explorer: a padlock. Additionally, you may find that when entering a secure area of the site, its URL address begins with https: / / (S = secure).